Location: SF Bay Area, CA; Other CA

Key Responsibilities:

• Marketplace Management:

  • Oversee and manage the local marketplace pipeline - from initial customer contact through renewals

  • Ensure smooth onboarding for new customers (Hosts) and students (Joeys)

  • Conduct interviews, home visits, reference checks, and other “on the ground” business needs

  • Maintain up-to-date and accurate profiles for both customers (Hosts) and prospective Joeys

• Sales:

  • Maintain high touch sales process throughout territory and convert customers to Hosts with JoeyCo

  • Identify & Sell: Actively identify and reach out to potential Host customers in your local area.  Present Hosting value proposition clearly and persuasively.

  • Field Marketing: Attend community events, distribute flyers, and execute local awareness campaigns (with marketing support) 

• Relationship Management:

  • Act as the primary point of contact for matched Host customers and Joeys, ensuring a good experience pre- and post-move in

  • Build and maintain strong relationships with both Host customers and Joeys

  • Address and resolve any issues or concerns promptly and professionally, and escalate as necessary

• Customer Service & Success:

  • Deliver high-fidelity customer service, tracking and delivering customer satisfaction and loyalty

  • Proactively identify opportunities to improve the customer experience

  • Gather and analyze customer feedback to drive continuous improvement and product development

• JoeyCo Success

  • Launch and lead new areas, as needed

  • Generally, do what needs to be done :) 

Qualifications:

• Passion for the JoeyCo mission and serving the student and older adult populations

• Experience with in-real-life service or sales roles, providing services in homes, or a related field to our local on the ground operations

• Strong interpersonal and communication skills

• Excellent organizational and project management skills

• Willingness to experiment rigorously, capturing data and iterating 

• Proficiency in building scrappy customer relationship management (CRM) mechanisms and other relevant automation tools

• A proactive, problem-solving approach to new tasks and responsibilities. High ownership

• Experience in an early startup is a plus, but ability to thrive in an ambiguous environment is non-negotiable

• Nice to haves include any other specific tactical skills you can lend to an early startup including event and IRL marketing, digital marketing, design & creative skills, payments or legal, technical, finance, compliance, etc. 

Compensation:

• Commensurate with experience, likely $60,000-$65,000 annually plus sales incentives as earned

• Company equity as appropriate

How to Apply: If you are excited about the prospect of building JoeyCo, please send your resume and a cover note to careers@withjoey.com. We really do mean cover note - briefly, casually tell us what’s going on in your world, why you are interested, and how you can drive our mission - no canned cover letters please!

Location: SF Bay Area, CA

• Customer Operations:

  • Develop, implement, and scale new customer operations processes

  • Enhance operational efficiency of sales processes and customer service mechanisms, implementing additional automation where effective

• Payment & Legal Operations

  • Design and improve payroll and move in processes, including legal relationships and templates 

  • As needed, review Joey time cards and process payroll on behalf of Hosts

• Operating Data, Vendors & Scaling: 

  • Data collection, structure, analysis and insight gathering

  • Implement scalable, cost-effective solutions for improving internal workflows, minimizing manual efforts, and enhancing data collection or processing

  • Partner with founder on company operations decisions, providing analysis and clear thinking

  • Opportunities to influence marketing, payment and legal operations, and other key operating areas

  • Recommend and implement new vendors and other tools to make our operations more efficient and deliver better results for our customers

• JoeyCo Success

  • Launch and lead new areas, as needed

  • Generally, do what needs to be done :) 

Qualifications:

• Passion for the JoeyCo mission and serving the student and older adult populations

• Experience in start up operations or a related field to our operations

• Strong interpersonal and communication skills

• Excellent organizational and project management skills

• Willingness to experiment rigorously, capturing data and iterating 

• Proficiency in building scrappy customer relationship management (CRM) mechanisms and other relevant automation tools

• A proactive, problem-solving approach to new tasks and responsibilities. High ownership

• Experience in an early startup is a plus, but ability to thrive in an ambiguous environment is non-negotiable

• Nice to haves include any other specific tactical skills you can lend to an early startup including event and IRL marketing, digital marketing, design & creative skills, payments or legal, technical, finance, compliance, etc. 

Compensation:

• Commensurate with experience, likely $60,000-$75,000 annually 

• Company equity as appropriate

How to Apply: If you are excited about the prospect of building JoeyCo, please send your resume and a cover note to careers@withjoey.com. We really do mean cover note - briefly, casually tell us what’s going on in your world, why you are interested, and how you can drive our mission - no canned cover letters please!